Refund and Return Policy

Effective Date: August 21, 2025

Thank you for ordering from MAZAL Restaurant. We want you to be satisfied with your experience. This policy explains when and how refunds, credits, cancellations, and order adjustments may apply.

1. Scope

This policy applies to orders placed through our website and, where relevant, through affiliated third-party platforms. By placing an order, you agree to this policy.

2. Perishable Food - General Rule

Due to the perishable nature of prepared food, all sales are final once preparation has started or an order has been picked up or delivered, except in cases of incorrect items, missing items, or demonstrable quality issues as outlined below.

3. Order Issues

• Incorrect or Missing Items: If any item is incorrect or missing, please contact us as soon as possible and within 2 hours of pickup or delivery. We will investigate and may offer a replacement, store credit, or refund for the affected item.
• Quality Concerns: If you believe an item is unsafe to consume or not as described, contact us within 2 hours. For safety, do not consume the item. We may request a photo and order details to review.
• Allergens: We handle common allergens in our kitchen. It is your responsibility to inform us of allergies before ordering. We are not liable for reactions when an allergy was not disclosed or when ordering via third-party platforms without allergy notes.

4. Cancellations and Modifications

• Before Preparation: You may request to cancel or modify an order before preparation begins. If approved, we will issue a full refund or adjust the charge.
• After Preparation Begins: Orders cannot be cancelled and are non-refundable except for the issues described in Section 3.

5. Delivery and Pickup

• Timing: Delivery and pickup times are estimates and may vary. We are not responsible for delays caused by traffic, weather, or third parties.
• Unattended Deliveries: If you request an unattended drop-off, you assume responsibility for the order once delivered.

6. Third-Party Platforms

If you ordered through a third-party service (for example, a delivery marketplace), their terms may govern cancellations and refunds. In many cases, you must submit the request directly through that platform. We will cooperate with their process as applicable.

7. Refund Method and Timeline

• Method: Approved refunds are issued to the original payment method. We do not provide cash refunds for card transactions.
• Processing Time: Once issued, refunds typically appear within 3 to 10 business days depending on your bank or card issuer.

8. Non-Refundable Items

• Gift Cards: Non-refundable and not redeemable for cash, except as required by applicable law.
• Special Orders: Large or custom catering orders may have separate terms. See your catering confirmation.
• Alcohol (if applicable): Subject to local and state regulations. In many cases alcohol sales are final.

9. Pricing, Promotions, and Substitutions

• Pricing Errors: If a pricing or description error occurs, we may cancel the affected item and issue a refund.
• Promotions: Discounts and promotions cannot be applied retroactively after checkout.
• Out of Stock: If an item is unavailable, we may offer a suitable substitution with your approval or refund the item.

10. How to Request Help

To report a problem or request a refund review, please provide your order number, a description of the issue, and photos if relevant. Contact us via:

• Contact Page
• Phone: +1 (954) 470-8595

11. Changes to This Policy

We may update this policy at any time. Changes take effect when posted on this page with an updated effective date.

12. Governing Law

This policy is governed by the laws of the State of South Carolina, USA, without regard to conflict of law principles. This policy does not limit any rights you may have under applicable consumer protection laws.